Terms and Conditions
The General Conditions bind www.jauteco.com and to the buyer (Client), granting them a series of rights and obligations, from the moment they place and accept an order through the aforementioned page. They are mandatory and are known to both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Client must read these conditions carefully.
These General Conditions are regulated according to the provisions of current legal regulations in Spanish territory.
- GENERAL INFORMATION
www.jauteco.com, is a website owned by Jauteco 99 SL CIF: B12507729, with fiscal address at C / Bonaire, 13 - 12200 Onda (Castellón)
Once all the steps of the online purchase have been completed, you will receive a copy of the order placed in the e-mail that you have provided us. We suggest you check all the reception information and the items of the order to check that everything is correct before we send you, and if you find any discrepancy, we would appreciate it if you let us know by phone or e-mail as soon as possible.
- APPLICATION TERRITORY
Our web www.jauteco.com, automatically registers orders in the peninsular Spanish territory and the Balearic Islands. Material orders destined for Ceuta, Melilla and the Canary Islands will be made by telephone to calculate shipping costs.
All prices displayed in the online store of www.jauteco.com no incluyen el IVA vigente en el momento de la venta, que se calcula automáticamente en la página de pago.
- PAYMENT METHODS
You must make the payment in the following account:
BANCO SANTANDER: IBAN ES38 0049 6049 15 2510233049
Once the payment has been made, you must indicate in the concept of the same, the number of the order that you will receive by email once the online purchase is completed.
The order will not be considered effective until the corresponding deposit is confirmed. Payment must be made in Euros and all eventual commissions generated will be at your expense when opting for this payment system.
Credit or debit card and PayPal
El servicio de pago mediante tarjeta de crédito está proporcionado por Stripe que procesa los datos encriptados y tokenizados.
The payment under this modality, is reflected immediately so that the order is prepared.
SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Personal data is entered on a secure page, transmitted through the SSL secure communication protocol in such a way that no third party has access to the information transmitted electronically.
- DELIVERY TIMES AND SHIPPING COSTS
Once the material leaves our warehouse, you will receive the order within approx. from 1 to 3 working days and at the address indicated when making the purchase. The customer agrees to provide us with correct shipping information.
Shipping costs are calculated in the cart of the online store.
As a general rule, orders are sent through express transport agencies.
Keep in mind that for the purposes of counting the days necessary for shipping they have no effect: Saturdays, Sundays and holidays (both national and local).
In the case of not having a product due to problems unrelated to www.jauteco.com (discontinued product, out of stock by the manufacturer, etc ...), the customer service will contact you to offer the best solution and thus be able to dispatch the order.
We do not sell products to minors. Products we sell must be purchased by adults 18 years of age or older, or minors under the supervision of a parent or guardian.
- AFTER SALES SERVICE AND RETURNS
The Customer is given the right to withdraw from the order within seven business days from receipt thereof, as stated in Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade.
The Client must communicate his intention to return the order by email to firstname.lastname@example.org. In this way, the Customer may be informed of the procedure for returning the order (return number, shipping method and delivery address).
Conditions to return an order
In order to recover the full amount, the items must be returned in perfect condition, in their original boxes, with all the documents, labels and accessories. This means that the item cannot have any marks, scratches or stains; that there are no signs that it has been used; that the labels, packaging or any other part related to the product has not been modified.
The product packaging must be in perfect condition, without any kind of breakage, scratch, scratch or deterioration of any kind.
The product to be returned will be delivered in its original packaging, packed in the same way it was delivered to the customer.
Instructions for making a return
Follow these steps to make a return:
- Make sure you have read our Returns Policy discussed above.
- Contact us and let us know immediately.
- An e-mail will be sent to you with an Authorization Number to make the return and Instructions.
- Follow the prompts.
- Send us the product, in its original packaging and in perfect condition, to the postal address that we indicate by mail with the return instructions. The costs of said shipment must be at your expense.
- Pack the product in its original packaging if possible. Do not include anything else or text in the package, unless specified in the instructions.
- The merchandise will be checked once in our possession to ensure that it is in perfect condition, both in use and presentation (in no case will the receipt of the product serve as acceptance of the return).
- Once verified, the procedures will be carried out for the refund of the amount of the product or products (deducting the amount of shipping costs or charges for the original purchase).
- The refund is usually made by bank transfer if the payment system was by bank transfer; The amount will be refunded to the same account.
- If you have made the payment by credit card and choose to refund the amount, the refund will also be made by bank transfer, for this we will call you or send an email to indicate the account number.
If what you want to make is an exchange of one item for another, the procedure to correct the error will be the same, if the error has occurred in placing the order by the customer, the costs of the change will be borne by the customer, in In the event that it has been a shipment with a preparation error or defective product, the costs will be assumed by www.jauteco.com
- BROKEN MATERIAL
If you receive a damaged or defective product, please contact us immediately by email at email@example.com. You will need to provide the order number found in the confirmation email. We will also need your phone number and email address. Every effort will be made to return the item as soon as possible, completely free of charge to you.
All defective or damaged items returned under these requirements, will be subject to a refund or purchase voucher in our store, as you prefer. If you choose a refund, the full amount of the purchase will be credited to you once we have processed your return (normally 7 to 10 working days from when we receive the returned item).
In the event of a defective product, the seller will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, steps that will be free for the consumer and user.
- PRODUCT WARRANTY
The legal framework of guarantee (Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods) aims to provide the Client with different options to demand the reorganization when the good acquired is not in accordance with the contract, giving the option to demand the repair or replacement of the property, unless this is impossible or disproportionate. When the repair or replacement is not possible or is unsuccessful, the consumer may demand a price reduction or the termination of the contract. A period of two years is recognized, from the moment of purchase, so that the Client can make these rights effective.
By virtue of this, www.jauteco.com will respond to the Client for any lack of conformity that exists at the time of delivery of the products of the order, understanding these as physical goods intended for private consumption.
In order to be able to meet this guarantee, the Customer must contact www.jauteco.com by email to the address firstname.lastname@example.org or by phone at: 964602359 In which it will indicate: name of the invoice holder, order number, invoice number and cause of the non-conformity.
The responsibility of www.jauteco.com For non-conformity of the good, it will be extended to those that manifest themselves within a period of two years from the delivery of the good. The Client must inform www.jauteco.com of the lack of conformity within a maximum period of two months since it became aware of it. Warranty cases will not be accepted when the products have been used improperly or not according to their characteristics by the Customer.
For all aspects of the commercial guarantee referred to in Article 11 of Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods, the content of Law 7/1996, of January 15, Retail Trade Organization.
- LEGISLATION AND JURISDICTION
These general conditions will be interpreted in accordance with the legislation in force in Spain on the matter, which will be applied subsidiarily in everything that has not been provided for in them. (Basically Law 34/2002 of July 11 on information services and electronic commerce, Data Protection Law 15/1999 of December 13 and Distance Selling Law).